At TeaHaat, we are committed to delivering premium-quality tea products that are carefully sourced, packed, and shipped with the utmost care. As our products are consumable in nature, all purchases made through our website are final.

Once an order has been placed and payment has been successfully processed, it cannot be returned, exchanged, or refunded. We do not offer refunds for reasons such as change of mind, personal taste preferences, or incorrect orders placed by the customer. We encourage customers to review all product details carefully before completing their purchase.

In the unlikely event that you receive a product that is damaged during transit or the wrong item has been delivered, please contact our customer support team within 48 hours of receiving your order. To help us investigate the issue, please provide your order number along with clear photographs of the product, packaging, and shipping label.

After reviewing your request, TeaHaat may, at its sole discretion, provide a replacement for products that are confirmed to have been damaged during shipping or incorrectly delivered. Refunds will not be issued under any circumstances.

Orders cannot be canceled once they have been processed or dispatched for shipping. If you wish to cancel an order, please contact us immediately after placing it. Cancellation requests can only be considered if the order has not entered the processing stage.

TeaHaat is not responsible for delivery delays caused by courier partners, adverse weather conditions, incorrect shipping information provided by the customer, or other events beyond our reasonable control.

By placing an order with TeaHaat, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, including our strict No Refund After Purchase policy.